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Location: Toronto, ON, Canada
Job ID: 2019-12508
Job title: Assistant Manager
Who we are:
Savers Value Village™ is a for-profit global retailer that has become a neighborhood home to millions of thrifters across the U.S., Canada and Australia. We got our start nearly 70 years ago with a commitment to reuse, and today, our mission is to champion reuse and inspire a future where shopping secondhand is second nature. We acquire the secondhand merchandise we sell in our stores from our non-profit partners, providing them with critical funding to support their missions. Over the last 5 years, we have paid our non-profit partners more than $615 million for gently-used, secondhand items dropped off at our stores. As a leader in reuse, we diverted nearly 600 million pounds of goods from landfills last year alone, extending the life of those reusable items.
We are also committed to recognizing the uniqueness of each of our team members and customers and to building a community where everyone can feel welcome. We care about your whole health and well-being.
Our benefits offerings include:
Accountable for the overall management and direction of the processes associated with the day-to-day
functions of the sales floor and the Community Donation Center. Upholds company standards throughout all
customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs,
and monitoring and ensuring fast, accurate, and friendly service at cash registers, on the retail floor, and at
point of donation. Oversees production processes as needed. Manages multiple teams led by Retail
Supervisors and a CDC Supervisor. The Assistant Manager is guided by the Savers Vision and Core Values.
Reports to the Store Manager
Minimum Required Education, Training and Experience:
Essential Job Functions:
Store Performance: Ensure store performance meets financial targets and key metrics based on annual and quarterly operating plan(s). Understand company objectives, local market potential and can analyze and act on key metrics, observations, and information.
Oversees the store processes for the efficient movement of merchandise to the CPC (rag offs, Soft OSD, Book OSD, Soft Reroutes and Green Tag recycling (books, shoes, toys, and housewares)) and the receiving of merchandise from the CPC of priced soft goods, hard reroutes, priced books, priced jewelry, and empty crates. Also oversees the store processes for delivered hard goods.
Leadership and Development: Lead, direct and supervise the work of supervisors and operations team members. Plan staffing needs and coordinate recruitment, selection, and training. Identify and develop high potential supervisors and team members through on-the-job, guided work.
Customer/Donor Service: Receive and respond to customer questions, requests, and complaints. Process exchanges, special customer needs, and team member purchases as needed. Implement the set-up of sales and marketing promotions & programs.
Retail Operations: Schedule supervisors and team members for cash registers and sales floor to meet customer demand. Monitor sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are meet and determine the need to increase, decrease or reassign staffing.
Consistent Production: Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock. Ensure all sellable items are available to the customer. Plan, schedule, assign and direct work of the team, adjusting as needed, to achieve sales, service, production, labor efficiency, and profit objectives. Manage production workflow efficiencies, standards and organization.
Loss Prevention, Safety & Cash/Tender Control: Protect company assets and information by ensuring their safe handling, security, and integrity.
Travel: 5% Travel time required. May sometimes be required to drive to the bank to make deposits and will periodically need to drive to meetings or other stores for business purposes.
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