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Regional People Services Manager

Human Resources

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Location: , Remote Canada, Canada
Job ID: 2019-3510

Regional People Services Manager

 

Summary:

Reporting to (Canada) People Services Director, the Regional People Services Manager (RPSM)

is a strategic partner to the Regional Director.  This person works with direct impact to the success of the region by optimizing profitable sales opportunities within the stores through organizational capability and active engagement.  She/he will achieve results in partnership with the Regional Director, District Managers, Regional Resource Partners, and Recruiters.  The RPSM’s primary responsibility is to strengthen the work environment, grow organizational capability, and build the leadership bench in their geographic assignment.  They do so through a laser focus on recruiting and selection, talent and performance management, training and team member engagement.  The RPSM adds value by providing his/her unique and powerful perspective related to people, their capabilities and business operations.  The Regional People Services Manager links his/her every action to strengthen organizational capabilities, fuel growth and drive financial results.  He/she is guided by the Savers vision and core values.

 

Essential Job Functions:

  • Talent & Performance Management
  • Lead development of strategic road maps leading to bench building and attainment of financial results.
  • Drive results in building a strategic internal pipeline of store management candidates.
  • Guide & challenge management’s continuous, effective assessment of leadership talent.
  • Optimize the organization’s use of performance & talent management planning, processes & tools.
  • Monitor & report status, success & opportunity of talent & performance management plans & results.
  • Utilize data from talent planners, new store reports, and other sources to identify talent pools & project talent needs.

 

  • Training
  • Drive results in organizational performance by expanding critical individual and team capabilities.
  • Ensure field leaders are capable of developing next level talent.
  • Help the organization create new assignment success for all field positions.
  • Guide field leadership team in the effective implementation of Company required training programs.
  • Conduct training using effective training techniques and materials.
  • Monitor & report training plans, execution, status, success & opportunity.

 

  • Team Member Engagement
  • Drive results in staffing stability & active engagement.
  • Serve as a resource to District Managers & Regional Director to connect results to workplace behaviors & conditions.
  • Partner with Team Member Relations team to investigate, document and resolve workplace behaviors & conditions.
  • Guide & challenge effectiveness of field leaders’ behaviors to create & maintain active engagement.
  • Monitor, report and troubleshoot team member engagement levels & workplace conditions.

 

  • Recruiting and Selection
  • Drive results in ensuring a strategic ongoing external pipeline of field leadership candidates.
  • Guide & challenge effective, timely acquisition, assessment & placement of the people with the right capabilities and culture fit for all position levels.
  • Help the organization build a diverse, inclusive team of people w/different race, gender, ethnicity, work styles, thinking, skills, etc
  • Actively engage in recruitment and interviewing activity, primarily at the store “management”.
  • Monitor & report staffing plans, execution, status, success, opportunity and cost effectiveness.

 

 

Required Knowledge, Skills and Abilities:

  • Ambiguity - Able to successfully function during times of uncertainty and changing priorities.
  • Business Acumen - Knows the business and the mission-critical capabilities needed to do the job and draws accurate conclusions from financial and quantitative information.
  • Communication – Writes & presents effectively, adjusting to fit the audience and the message, to strongly convey the message.
  • Complex Decisions – Solves tough, complex problems, adding personal wisdom & experience for the best conclusion/solution.
  • Customer Focus - Delivers outstanding service that meets and exceeds customer expectations.
  • Ethics & Integrity - Adheres to Savers' values, mission, strategic objectives in good times and bad.
  • Influential – Gets the most and best out of people through a compelling vision and commitment to what needs to be done.
  • Interpersonal Ability - Builds effective relationships with all people; up, down, sideways, inside and outside Savers.
  • Results Driven - Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
  • Strategic - Align the strategic priorities of own functional area with the direction and strategic priorities of the broader organization, linking critical goals and success factors to the business.


Minimum Required Education, Training and Experience:

  • Post-secondary degree in Business, Human Resources or related field, or equivalent experience.
  • 5+ years as a generalist/operator within a multi-location organization.
  • Fluent in both written and spoken French and English.
  • Assisting with proof-reading translated French training and other documents as required. Occasionally, providing some minor translation assistance. 
  • Consistent track record of delivering key metrics, high level of energy, commitment, optimism and passion about the business and HR profession.
  • Comfortable and adaptable to using technology.
  • Excellent verbal and written communication skills.
  • Superior organizational, prioritization and time management skills
  • Strong sense of self confidence, balanced by genuine humility, with the ability to respectfully challenge & influence up, down and sideways with a unique and powerful perspective.
  • Strong desire to learn, observe, assess and continuously seek ways to add value.
  • Able to connect with others of diverse backgrounds, experiences, viewpoints and with the values and mission of the company, along with priorities of the region/district and HR Strategies.
  • Recognized as a leader among peers, client group and others inside and outside the organization.

 

Physical Requirements:

 

  • Must be able to frequently lift and carry items weighing less than 5 lbs. Will occasionally need to lift and carry items weighing up to 50 lbs.
  • Occasional reaching to various levels and directions to inspect and handle merchandise, validate work processes, work with the team and assist customers.
  • Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms
  • Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to work with the team, assist customers, etc.
  • Frequently required to read written & electronic documents.
  • Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers.  Will need to hear requests in person, via intercom and telephone.
  • Will rarely be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
  • Must be willing to travel domestically and internationally; use of personal vehicle is required.

 

FLSA Status

 

  • Exempt

 

Tools and Equipment Used:

 

  • Must be able to frequently lift and carry items weighing less than 5 lbs. Will occasionally need to lift and carry items weighing up to 50 lbs.
  • Occasional reaching to various levels and directions to inspect and handle merchandise, validate work processes, work with the team and assist customers.
  • Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms
  • Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to work with the team, assist customers, etc.
  • Frequently required to read written & electronic documents.
  • Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers.  Will need to hear requests in person, via intercom and telephone.
  • Will rarely be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.

 

Travel:

 

  • Must be willing to travel domestically and internationally; use of personal vehicle is required.

 

Work Address:

 

  • Remote – Work from Home, Quebec City or Montreal Area preferred.

 

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This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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